Madeline Island Vacations Terms & Conditions

Madeline Island Vacations, LLC (MIV) represents properties that are individually owned and furnished by the owner of the property.  MIV asks that guests respect the property that you are renting.
 
Office Location:
864 Main Street, La Pointe, WI  54850
 
Reservation confirmations will contain the following charges:
  • Rental Rate for your stay
  • A Non-Refundable Reservation Processing Fee
  • Any Additional Charges Requested Upon Reservation (i.e. golf package)
  • A Security Deposit Waiver Fee of $45.00 (on applicable properties)
  • Pet Fee of $75.00/pet per stay when applicable (if property is pet friendly)
  • State of WI and Town of La Pointe applicable Sales Tax which adds 12% to the total charges
  • We also offer optional CSA Travel Protection Insurance at a rate of 6.95% of the total rental (including rental rate, taxes, fees and additional charges)
 
Check In Time: 3:00 PM or After – we can accommodate late arrivals, please coordinate with our front desk staff
Check Out Time: 10 AM (please be prompt, additional charges will apply if you have not vacated the property by the 10 AM check out time)
 
Reservation & Payment Policy:
A reservation deposit of 50% of your total reservation is due upon making your reservation.  Reservations will not be considered confirmed until Madeline Island Vacations has received your deposit.  Once your deposit is received our cancelation policy applies to your reservation.

Balance Due - Each of our properties have the following balance due policies:
Premier Properties: 
The balance of your payment is due sixty (60) days before arrival; 60 days prior to your arrival Madeline Island Vacation will automatically charge the balance due to the credit card we have on file.  If you would like the final payment on another card, please contact us prior to the 60-day balance due date you can reach us at 888-747-2388 to make alternative arrangements. 
Waterfront Properties:  
On any of our waterfront homes that have a weekly stay requirement during our high season; the balance of your payment is due 30 days before arrival.  Thirty (30) days prior to your arrival Madeline Island Vacation will automatically charge the balance due to the credit card we have on file.  If you would like the final payment on another card, please contact us prior to the 30-day balance due date you can reach us at 888-747-2388 to make alternative arrangements. 
On All Other Waterfront Properties:
Balance due will be collected the day before arrival.  Please contact Madeline Island Vacations if you want your final payment on a different credit card than the one we have on file.
Cabins/Cottages/Condos: 
Balance due will be collected the day before arrival.  Please contact Madeline Island Vacations if you want your final payment on a different credit card than the one we have on file.
Motels/Suites/Studios/Apartments:
Balance due will be collected the day before arrival.  Please contact Madeline Island Vacations if you want your final payment on a different credit card than the one we have on file.
 
Cancelation Policies:
If you need to cancel a reservation, please notify MIV as soon as possible. All cancelations must be made by regular mail or electronic mail.  Notice of cancelation will authorize us to re-book the reserved unit. If unit is not re-booked, the entire amount paid will be retained by Madeline Island Vacations based on the individual property categorize listed below.  There are no refunds for early departure. 
Any cancelations due to weather will not receive a refund or reduction in the reservation fees.
Any transfer between properties is considered a cancelation.
Canceling a Premier Property – Once confirmed there are no refunds on our Premier Properties.  Final balance is due 60 days prior to your arrival date.
Canceling a Waterfront Property (Weekly Reservation) -  Cancelations received more than 45 days from your arrival date will receive a full refund less a $75.00 cancelation fee.  If your cancelation occurs less than 45 days from your arrival date, you will forfeit your entire deposit.
Canceling a Waterfront Property (Less than a Weekly Reservation) -  Cancelations received more than 30 days from your arrival date will receive a full refund less a $75.00 cancelation fee.  If your cancelation occurs less than 30 days from your arrival date, you will forfeit your entire deposit.
Canceling a Cabin/Cottage/Condo - Cancelations received more than 30 days from your arrival date will receive a full refund less a $75.00 cancelation fee.  If your cancelation occurs less than 30 days from your arrival date, you will forfeit your entire deposit.
Canceling a Motel/Suite/Studio/Apartment – Cancelations received more than 15 days from your arrival date will receive a full refund if we are able to re-rent the unit, less a $75.00 cancelation fee.  If we are not able to re-rent the unit your entire deposit will be forfeit.
 
**Please note**
We offer CSA Travel Protection to help protect your trip if you need to cancel due to a covered reason.  If you have CSA Travel Protection on any reservation; and, you need to cancel, please notify our office immediately.  You are responsible for submitting any claim forms directly to CSA.
For CSA Travel Insurance Protection specifics, please click here

Maximum occupancy and minimum age to rent:
The listed maximum sleeping capacity is the maximum number of people that can be in the home at any given time during your stay... day or night. All adult guests must be 21 years of age to rent a private vacation home from Madeline Island Vacation unless accompanied by a parent or guardian. This is a commonly enforced industry standard; and, is strictly enforced by Madeline Island Vacations. Misrepresentation of age or occupancy can result in immediate eviction or additional fees.

Pets (dogs only):
Some of our properties allow dogs with prior approval for an additional fee per pet (limit two (2) dogs per property per stay.  The Town of La Pointe has a leash law in effect; and, owners must keep their dogs on a leash when outside.  Dog owners must also pick up after their pet.  MIV asks that you keep dogs of all furniture and bedding.  Reservations found with a pet without prior notice to MIV will charged a $250 fine with the credit card on file and will be asked to vacate the property immediately without a refund.

Keys & Lock Out Charges:
MIV will have keys to your property available to you upon check in.  You will pick up the keys at our Check In Office.  We will make accommodations for late arrivals, please coordinate with our front desk.  Lost or no-returned keys will be charged a $25.00 fee to the credit card on file with our office.  If you find yourself locked out from a property and you need assistance from MIV, there will be a $35.00 minimum fee charged to the credit card on file.
 
Damages & Vacation Rental Damage:
As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000.00. Any damages that exceed $3,000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Madeline Island Vacations any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Madeline Island Vacations directly if you do not wish to participate in this assignment. In the event you do not wish to purchase this plan, a $500.00 security deposit is required.
 
No Smoking:
Smoking is not allowed in any of our vacation properties. If smoking outside, be aware of fire danger. Do not smoke directly in front of open windows or allow smoke to blow inside. Please use an ash can and properly dispose of all cigarette butts from property upon departure. You will be charged for clean-up if excessive cigarette butts are found outside. Parties found smoking in the home will be asked to leave immediately without refund and will pay an associated $250.00 cleaning cost.

Private Wells/Holding Tanks/Septic Systems:
Most of our homes outside of the immediate town utilize holding tanks or septic system.  Please let us know if any toilets are running or faucets are dripping. Each home will have an alarm that will sound or light that will let you know to contact Madeline Island Vacations.  Please do not flush any items except bath tissue and appropriate organic material.  All properties are served by their own private or shared wells.  Each year the County of Ashland test the water prior to issuing a certificate for renting. 

Furniture:
Please do not rearrange furniture or other items at your rental property.  All of our homes are privately owned and the arrangement is preferred by the owner. You may not agree with the placement of items; however, if you do move an item or piece of furniture, please return to its original location upon check-out.
 
TV/Internet/Phones/Other Amenities:
Most of our rental properties, but not all, have telephones, TV’s, Satellite Service, Cable Service and other amenities. It is your responsibility to check the amenities listed for the home you are planning on renting.  Every effort is made to ensure that the information on our websites is as accurate as possible. We are not responsible for incorrect assumptions regarding cell phone coverage, internet access, TV service, etc.  Amenities such as Satellite TV and internet are often affected by bad weather, we cannot guarantee their functionality; and, we will not provide any refunds or rebates in cases of failure.  If you do report a failure, we will make every effort to remedy the situation as soon as possible.

Garbage & Recycling:
Madeline Island is in a very unique situation since all or our waste and recycling must be hauled off the Island.  Because of this we do not have a traditional “dump” the Island.  We call it a transfer station and garbage and recycling are very distinct in how we handle them.  All properties will have appropriate cans listed for garbage or recycling.  We ask that you please separate these items.  If
There will be a $50 charge for trash left at the property or if any trash is scattered on the property.
 
Fires/Campfires/Grills:
All of our homes have grills available for our use.  If the grill is charcoal, you will need to provide your own charcoal and lighter fluid for the grill.  Propane is provided for gas grills. Never place charcoal grills on decks or touching any structures. Please clean grill after use.  For homes with wood fireplaces, please build safe and reasonably sized fires, damage caused by careless fires will be guests' responsibility.
Do not use indoor fireplace wood for campfires.
 
Lost & Found Items:
Madeline Island Vacations is not responsible for left or lost items.  Upon departure, please check for personal items in drawers, under beds and around the home.  Items that are left and found can be returned upon request, with a fee for retrieval, processing and shipping.  Unclaimed items will be disposed of 30 days after a guest’s departure date. 

Housekeeping & Maintenance:
Every effort is made to keep each of our rental property and its equipment in good working order; however, just like with your own home, failures do occur.  Please notify Madeline Island Vacations of any maintenance problems or difficulty you experience during your stay as soon as possible so repairs can be scheduled.  Please note that no refunds or rebates will be given for mechanical failures. However, if there are failures to necessary systems (such as water, hot water, heat or holding tanks) that cannot be resolved in a timely manner, we will make every effort to provide alternative accommodations or compensation. We appreciate your understanding.  Basic household products such as trash bags, paper towels, toilet paper, dish soap are provided. MIV provides basic bathroom soaps so please bring your own toiletries.  All homes are cleaned after departure, there is no housekeeping provided during your sat.  If you are interested in housekeeping services during a lengthier stay, please contact our office for availability and pricing options.

House Parties and Quiet Hours:
All of our homes are privately owned and our management contract with the owners prohibits house parties. Any guests abusing this policy will be asked to leave immediately with no refund and an additional $250 will be added to the rental fee. In general, neighbors are not tolerant of noise after 10:00 pm. Please make sure that, after this hour, music and voices are not audible outside of your rental.

911 Emergency Calls:
If a home does not have a land line phone, it is the guest’s responsibility to make arrangements for emergency calls and communications.  Madeline Island Vacations will not accept any responsibility for renters unable to contact 911 services or our afterhours maintenance emergency number in the event of an emergency if no phone is provided.

Indemnification:
The guest agrees to indemnify and hold individual homeowner, Madeline Island Vacations and its employees, free and harmless for any liabilities or any loss or damages whatsoever arising from, related to, or in connection with rental of the premises. This includes, but is not limited to any claim or liability for personal injury or damage or loss of property, which is made, incurred or sustained, by guest or guest of guest, or any occupants of the premise.